<p class="MsoNormal" style="text-align: left; mso-line-height-alt: 18.7pt; mso-pagination: widow-orphan; mso-outline-level: 1;" align="left"><strong><span lang="EN-US" style="font-size: 24.0pt; font-family: 'var(--heading-font-family)',serif; mso-fareast-font-family: 宋体; mso-bidi-font-family: 宋体; mso-font-kerning: 18.0pt;">Shipping &amp; Delivery</span></strong></p> <p class="MsoNormal" style="margin-left: 35.8pt; mso-para-margin-left: 3.41gd; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">Thank you for visiting and shopping at Shantou Ever Prosperous Trading Co.,Ltd. Following are the terms and conditions that constitute our Shipping Policy.</span></p> <p class="MsoNormal" style="text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><strong><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">SHIPPING TIMES:</span></strong></p> <p class="MsoNormal" style="margin-left: 35.8pt; mso-para-margin-left: 3.41gd; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">All orders are processed within 5-7 business days.Orders are not shipped or delivered on weekends or holidays.</span> <span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">If we are experiencing a high volume of orders, shipments may be delayed by a few days.<span style="mso-spacerun: yes;">&nbsp; </span>Please allow additional days in transit for delivery.<span style="mso-spacerun: yes;">&nbsp; </span>If there will be a significant delay in shipment of your order, we will contact you via email or telephone.</span></p> <p class="MsoNormal" style="text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><strong><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">Damages</span></strong><strong><span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #333333; mso-font-kerning: 0pt;">：</span></strong></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">Shantou Ever Prosperous Trading Co.,Ltd. is not liable for any products damaged or lost during shipping.<span style="mso-spacerun: yes;">&nbsp; </span>If you received your order damaged, please contact the shipment carrier to file a claim.</span></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">We will try our best to deliver at the scheduled time and location. If delivery is delayed, postponed, or cancelled due to traffic, weather, different district, or other factors, Shantou Ever Prosperous Trading Co.,Ltd. shall not be liable for any loss or damage.</span></p> <p class="MsoNormal" style="text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><strong><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">INCORRECT ADDRESS / ORDERS:</span></strong></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">We are unable to change the details of an order once it has been placed. Please contact Customer Care by calling (+86) 13411967775 or email damon@ept-trading.cn if you have made an error and we will try to halt your order, however, due to fast processing times this is not guaranteed. </span></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully. </span></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">Any change in delivery must be made at least 2 working days before the scheduled delivery</span></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">If there is any dispute, EPT Toys reserves the right to a final decision.<span style="mso-spacerun: yes;">&nbsp; </span></span></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-align: left; line-height: 11.7pt; mso-pagination: widow-orphan;" align="left"><span lang="EN-US" style="font-size: 9.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 宋体; color: #333333; mso-font-kerning: 0pt;">&nbsp;</span></p>